Telephone:

020 8299 0499

 

Our Update, Your Voice

If you would like to help shape your local services and priorities, provide input to patient surveys and keep updated on developments at the Practice via email, please enter your details below.


 

Register Now

If you live within the SE5 0, SE5 5, SE5 7, SE5 8, SE5 9, SE15 1, SE15 2, SE15 3, SE15 4, SE15 5, SE15 6, SE22 0, SE22 8, and SE22 9 postcode you can register with us today and we will contact you to arrange a full health check and introduce you to our team of doctors and nurses.

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Melbourne Grove Medical Practice
Your voice

Your voice

Join Our Patient Participation Group!

Our Patient Participation Group (PPG) is chaired by patients and provides the practice with feedback on how we improve our service delivery to meet the needs of our patients. We are an enthusiastic group and are always looking for new members to contribute. You can share your voice with us in two ways:

In Person - We meet every few weeks to discuss the most topical elements of our practice. The meetings will be held locally and last approximately 1-1.5 hours. For information on our next meeting please contact our reception team.

Online / Via Email - If you want to play an active role in the development of the Practice from the comfort of your home, we invite you to provide us with your email address. We will contact you after every PPG to ask your views to help shape your local service, develop surveys, local priorities and keep updated on actions taken.

To join our PPG please email us at souccg.mgmp@nhs.net or complete our online form.

Complaints

Should you wish to make a complaint about our service in the first instance, please ask to speak to our Practice Manager. Alternatively, you can put your complaint in writing to the Practice Manager.

If the Practice Manager cannot resolve the issue or should you be dissatisfied with the outcome you also have the right to approach the following:

The Parliamentary Ombudsman: 0345 015 4033
Web: www.ombudsman.org.uk

NHS England: 0300 311 22 33
Email: england.contactus@nhs.net

Minutes of the last PPG Meeting

Please click on the link below to view the minutes of the last PPG meeting. We welcome feedback from all Patients; please send comments to sou-pct.MGMP@nhs.net. Attention: PPG
Download the Minutes of the Meeting - March 2013 (PDF 200Kb)

Practice survey results and report

As a part of our efforts for continuous improvement our practice survey results are reviewed with our Patient Participation Group (PPG). Please click on the link below to view a report on the results and subsequent action plan.

We have pleasure in making available our Patient Participation Reports: